Sales: sales@automodsdirect.com
Support: support@automodsdirect.com

We at Auto Mods Direct understand that returning product is a necessary part of doing business.
Our goal with this policy is to provide a realistic expectation for our customers as to what they
should expect when returning product. Our intention is to be efficient and fair when handling returns.

Our Pledge:

• We will act sincerely and honestly as our customers' advocate when dealing with factory
  warranty issues.
• We will apply no penalty or fee when product is returned new and undamaged.
• We will apply credit on all non warranty returns within 3 days of product being received by
  one of our facilities.
• We will always hold your interest as high in priority as our own.

Return Authorization:
Any request for product return, whether new or defective, must have a "Return Goods Authorization"
(RGA number). To obtain an RGA number, please call, e-mail or fax the Auto Mods Direct Returns Center
Department at: ph (702) 487-5224, e-mail Support@automodsdirect.com, Please have the quantity, part
number, and the original invoice number available for the agent. At this time you will receive a copy of
the RGA and or the number. You will then need to send the product with a copy of the RGA, with the
shipment clearly marked with the RGA numbers on the product. Please note; do not write directly on the
packaging as a re-boxing fee will apply.

New returns and defective returns must come on separate requests. New returns are defined as goods originally purchased from Transamerican Wholesale (TAW). These products must be in new saleable condition. New products do not carry penalties, fees or limits provided they are not damaged in product or packaging. Defective returns are defined as product that is defective in materials and/or workmanship. This product is subject to policy stated by the respective factory. We act as an agent for the factory and are held responsible to act in accordance with their policy.

Defective returns may require factory approval before any credit is issued. Because of this, defective returns
may require more than the standard 3 days of processing. Defective returns will also require a reasonably
detailed description of defect before an RGA number can be issued. It is important to note that if a factory
denies a warranty claim, we will act on your behalf to appeal the decision.

Defective tires will always be prorated based on measuring existing tread depth compared to new tread
depth. Remaining tread will be calculated as a percentage to assess the proper credit amount. Blowouts,
cut tires, impact damage, modified tires, competitive racing, misuse or misapplication will not be considered
credit worthy. Out of round warranty only exists with less than 2/32" of wear.

Reasons for Refusal:

• Special order parts
• Electrical parts that have been opened
• Replacement components
• Wheels and/or tires that have been mounted
• Selected products that are defective but require direct return to the factory

Damaged Product and/or Packaging:
All products returned are assumed to be in new and saleable condition unless the customer Indicates
otherwise at the time of submission. Re-boxing fees will be assessed on items received with damaged
packaging. This fee may include shipping or other charges levied by the manufacturer. Any product
returned in damaged, used or otherwise not in saleable condition may be returned to the customer
or credit given at lower value, at the discretion of Auto Mods Direct.

Refused Shipments:
Unless previously arranged, refused shipments may incur shipping / delivery charges and / or appropriate
fees. Please contact us as soon as you are aware of a cancellation or change in your order. This will enable
us to stop a shipment before unnecessary shipping charges are incurred.

Shortage Claims / Shipping Errors:
Please inspect all shipments carefully upon receipt from the delivery provider (truck, UPS, Transamerican
Delivery, FEDEX, ETC.). In order to provide the correct parts and or credit due, you must notify a Auto Mods
Direct representative within 2 working days. Any claims of shortage after 2 working days may not be honored.

Goods Damaged During Shipping:
Truck freight shipments should always be inspected at the time of delivery with the driver present. Any
obvious visible damage should be noted upon signing the bill of lading. After closer visual inspection when
unpacking, any claim must be made by the customer to the freight company. UPS shipments; For any lost
or damaged shipment, please contact your Auto Mods Direct Returns Department agent. We will process
the claim on your behalf.